Verizon Offers $20 Credit After Service Outage

SAN ANGELO, TX - Verizon announced Thursday that it will issue a $20 account credit to customers affected by a service disruption the previous day. 

In a post on X, the telecommunications company apologized for failing to meet “the standard of excellence you expect and that we expect of ourselves.”

The credit can be redeemed through the myVerizon app, and customers will receive a text message when it becomes available. Verizon said the $20 amount, on average, covers multiple days of service. Business customers will be contacted directly regarding their credits. 

The company emphasized that the credit “isn’t meant to make up for what happened” but serves as an acknowledgment of customers’ time and frustration. 

Verizon advised those still experiencing connectivity issues to restart their devices by powering them off and on, calling it the fastest way to reconnect to the network.

“We are sorry for what you experienced and will continue to work hard day and night to provide the outstanding network and service that you expect from Verizon,” the statement said.